Core purpose and values
Our Core Purpose
Our core purpose is 'Serving our customers, communities and planet a little better every day'.
As a business, serving customers is at the heart of everything we do. Embedded in communities nationwide, Tesco Ireland operates 152 stores in cities and towns across Ireland and our goal is to ensure every one of our customers experiences better service on each visit.
Our Values help us understand how to put our Core Purpose into practice. Since we first introduced them over ten years ago, they have become a vital part of our culture – and an essential underpinning of our growth and success.
They ensure that every person at Tesco Ireland understands what is important about how we work together as a team, and how customers are at the centre of what we do.
No one tries harder for customers
Understanding people – customers, colleagues, communities – and what matters to them, and then trying to make those things better, is at the heart of Tesco. It's about listening to people and talking to them using all the tools at our disposal – from Clubcard data to social media – and then acting by changing and innovating to meet their needs. We aim to:
- Understand customers
- Be first to meet their needs
- Act responsibly for our communities
We treat people how they want to be treated
We know that looking after our colleagues in a culture of trust and respect is essential to the success of Tesco. Where colleagues feel recognised and rewarded for the work they do together, where they have the opportunity to get on and where they are supported in their development as they move through their careers in the business – they in turn try their hardest for customers. We aim to:
- Work as a team
- Trust and respect each other
- Listen, support and say thank you
- Share knowledge and experience
Every little help makes a big difference
This is the value we live by to ensure we serve our customers, colleagues and their communities a little better every day. It really captures how, when we add up all the small things we do, Tesco Ireland can make a big difference to the issues customers, colleagues, communities and wider society care about.
It helps us take the right actions to restore trust and transparency in our business. It covers the little things we do every day, as well as our contributions to the bigger global initiatives in which we are involved. This includes:
- Helping to reduce food waste globally and ensuring surplus food goes to those in need
- Making it easier to live more healthily
- Sourcing great quality, affordable and sustainable products
- Making a positive contribution to the communities where we operate.