Protecting colleagues and customers

The health and safety of our colleagues and customers is our priority and we’re continuing to follow the advice of the health authorities at this time.

• Our stores are regularly cleaned.
• There are hand sanitisation stations available at our store entrances and exits.
• Our colleagues are taking regular breaks to wash their hands thoroughly and we have provided them with hand and surface antibacterial wipes.  

We really appreciate the hard work of our colleagues who are going over and above, as well as the support and encouragement that our customers are showing to our staff in our stores. It really helps as we all play our part.

Grocery Home Shopping

It’s been a really busy time for our Grocery Home Shopping service. Our colleagues who schedule delivery slots, pick orders in stores, field our customer queries, and deliver to customers are doing a brilliant job and - while slots are filling up fast - we’re working hard to fill orders to make sure that if customers can’t get to their local store, they can get what is needed online.

All of our drivers have also been provided with sanitisation products to regularly clean hands and surfaces. They also know what steps to take if they are delivering to homes where somebody might be self-isolating.

We are pleased to have been able to make more delivery slots available and we have also expanded our Click & Collect services to many more stores. To date, measures undertaken have resulted in thousands of additional slots being made available to customers around the country.

We have also been able to prioritise our over-65 customers, nursing homes and care homes with earlier access to slots, and we would encourage anybody who is vulnerable at this time and does not have support in their community to contact us for assistance.